Privacy
Policy

The short version

We are a cab company, not a data business. We need your name, your number and your trip in order to send a car; we use them for that and nothing else; and we do not sell them to anybody.

This website itself collects nothing. It sets no cookies, runs no analytics and has no accounts to log into. Everything below is detail.

What this website stores

Nothing. There is no database behind this site and no account to create.

The booking widget and the enquiry forms do not send your answers anywhere on their own. When you press the button, they open WhatsApp with a message already written out, and nothing happens until you press send in WhatsApp. Close the tab instead and what you typed is gone.

The site sets no cookies and stores nothing in your browser. There is no Google Analytics, no advertising pixel, no session tracking and no consent banner, because there is nothing to consent to.

The site is served over HTTPS, so what you type is encrypted in transit as a matter of course.

What we collect when you contact us

When you message, call or email us, we end up with what you tell us. In practice that is:

• Your name and your mobile number
• Your pickup and drop, the date and the time
• How many people are travelling and which car you want
• Your pickup address, once the booking is confirmed
• Your email address, if you email us or give it on a corporate enquiry
• Your company name and GST details, on a corporate account

That is the list. We do not ask for your date of birth, your ID, your location, your bank details or your card number, and you should be wary of any cab service that does before a trip.

What we use it for

Running your trip: quoting the fare, holding the car, telling you the driver's name and number, and reaching you on the day.

Answering you afterwards if something went wrong.

Keeping our own records of trips taken and payments received, and preparing a monthly statement for corporate accounts.

We do not run marketing campaigns. We do not add your number to a promotional list, and we will not message you about offers because you once booked a cab.

Who else sees it

The driver assigned to your trip gets your name, your number and your pickup address. He needs them to find you. Our drivers work for us and are licence and background checked.

Nobody else. We do not sell, rent or trade your details, and we do not pass them to other cab operators or to advertisers.

We would hand over information if the law required it — a court order, or a police request we are obliged to answer. That has not been a routine event and we would not pretend otherwise.

WhatsApp, phone and email

Most bookings happen over WhatsApp. Those messages sit on WhatsApp's servers under WhatsApp's own privacy policy, which is theirs and not ours — the same as any other WhatsApp conversation you have. We can only see the chat you have with us.

Phone calls to our number reach us directly and are answered by the same people who take the bookings.

Email reaches abonewaycab@gmail.com, which is a Google account and sits under Google's terms.

How long we keep it

Trip and payment records are kept as long as we need them for our own accounts and for anything a customer might come back to us about, and no longer than we have a reason to. Ask us to delete yours and we will, except where the record of a trip and a payment has to stand.

A WhatsApp conversation stays in the chat history until it is deleted, on our phone and on yours.

What you can ask us to do

Ask us what we hold about you, and we will tell you.

Ask us to correct something that is wrong.

Ask us to delete your details, and we will, except where we have to keep a record of a trip and a payment that actually happened.

Call or WhatsApp the same number you booked on. There is no form for this and no ticket number — you get the same people.

Children

This is not a service aimed at children and we do not knowingly collect anything from one. Children travel with us all the time, of course; the booking is made by an adult.

Changes to this policy

If how we handle your information changes, this page changes with it and the date at the top moves. We will not change it quietly and backdate it.